Your bag is empty
Continue shopping
Last Updated: October 28, 2026
At TOSHKA STUDIOS, we are committed to delivering distinctive, carefully crafted garments that meet our quality standards.
Our collections include ready-to-ship items, made-to-order garments, and individually customized pieces.
Please review this policy before placing an order.
Customers are encouraged to submit cancellation requests within 48 hours of placing an order.
Production is generally scheduled to begin approximately 48 hours after an order is confirmed.
During this initial period, customers may request cancellation or modifications by contacting our team at toshka.studios@gmail.com.
After production has begun, cancellation requests involving individually customized products may be restricted where permitted by applicable law.
The initial 48-hour cancellation window does not limit or replace any mandatory statutory cancellation rights.
Certain TOSHKA STUDIOS garments are produced following purchase or manufactured according to individual customer specifications.
Customizations may include personalized measurements, alterations, fabric treatments, color modifications, or other individually requested design features.
Products manufactured specifically according to a customer's individual requirements may be exempt from ordinary cancellation and return rights where applicable law permits.
Such exemptions apply only when all relevant legal requirements have been satisfied.
Products produced after purchase in standard sizes or standard configurations are not automatically considered personalized or exempt from statutory cancellation rights.
Customers are responsible for providing accurate measurements and customization instructions. We are not responsible for fitting issues directly resulting from incorrect customer-provided information, except where otherwise required by law.
Returns are accepted where required under applicable consumer protection laws.
Customers wishing to return an item should contact our support team at toshka.studios@gmail.com or through the contact form on our website.
Our team will provide appropriate return instructions and the relevant return shipping details.
For voluntary returns outside statutory requirements, items must be unworn, unused, and returned in their original condition with the original tags where applicable.
We reserve the right to inspect returned items and document their condition.
Any deductions for damage or diminished product value will be applied only where legally permitted.
Every TOSHKA STUDIOS product undergoes quality inspection before dispatch.
Items may be photographed and documented before shipment to verify their condition.
Customers who receive defective, damaged, incorrect, or materially non-conforming products should contact us as soon as reasonably possible.
Please include your order number, a description of the issue, and photographs where available.
Our team will review the matter and provide the remedies required by applicable law.
Pre-shipment photographs and inspection records may assist in reviewing a claim but do not override statutory consumer rights.
Certain garments may feature intentional distressing, washing effects, dye variations, raw finishes, or other design elements.
Minor differences resulting from these techniques may be inherent characteristics of the garment rather than manufacturing defects.
This does not exclude responsibility for defects, inaccurate descriptions, or products that fail to conform to the agreed specifications.
Customers are encouraged to review all sizing charts and product measurements before completing a purchase.
Fit and appearance may vary depending on fabric, construction, and individual body proportions.
For customized garments, customers should ensure that all submitted measurements are accurate.
Incorrect size selection or personal fit preferences do not automatically remove mandatory cancellation or return rights.
Approved refunds will be issued through the original payment method unless otherwise agreed and legally permitted.
Refunds will be processed within the timeframe required by applicable law.
Where Israeli consumer protection law applies, eligible statutory cancellation refunds will generally be processed within 14 days of receiving a valid cancellation notice.
Where legally permitted, cancellation fees may apply up to the lesser of 5% of the transaction value or NIS 100.
No cancellation fees will be charged where prohibited by law, including qualifying cancellations involving defects, non-conformity, or failure to deliver.
Any additional processing time imposed by the customer's bank or payment provider is outside our direct control.
Exchanges are subject to availability and applicable legal requirements.
Customers wishing to request an exchange should contact our support team before returning an item.
We do not guarantee the availability of replacement sizes, colors, or discontinued products.
Where a replacement is legally required due to a defective or non-conforming product, applicable statutory remedies will be honored.
Consumers in the European Union may have the right to withdraw from eligible online purchases within 14 days after receiving their goods, without providing a reason.
Certain products made to the consumer's specifications or clearly personalized may qualify for statutory exemptions.
The fact that an item is produced after purchase does not, by itself, establish that an exemption applies.
Where a valid withdrawal right applies, customers must return the goods within 14 days after notifying us of their withdrawal.
We will refund the eligible payment, including standard outbound delivery costs where required, within the applicable statutory period.
We may withhold reimbursement until we receive the returned goods or evidence that they have been sent back, where permitted by law.
Customers may be responsible for direct return shipping costs for change-of-mind withdrawals where such responsibility has been properly disclosed and is legally permitted.
Consumers in the United Kingdom may have statutory cancellation rights for eligible online purchases, generally including a 14-day cancellation period following receipt of the goods.
Exceptions may apply to products made to individual specifications or clearly personalized.
Eligible returns and refunds will be handled according to applicable UK consumer protection requirements.
Customers may be responsible for direct return shipping costs where properly disclosed and legally permitted.
International orders may be subject to mandatory consumer protection rules in the customer's country or jurisdiction.
TOSHKA STUDIOS will honor consumer rights that cannot lawfully be excluded.
Where statutory cancellation rights do not apply, discretionary cancellation, return, or exchange requests may be declined once the applicable cancellation window has expired.
Customers requesting a return should contact our support team for shipping instructions.
Where legally permitted, customers may be responsible for return shipping costs relating to voluntary returns.
Where a product is defective or materially non-conforming, return shipping responsibilities will be determined under applicable law.
If a shipment is returned due to an incorrect customer-provided address, failure to collect the package, or incomplete customs formalities, reasonable additional shipping costs may apply where legally permitted.
A returned or unclaimed package does not automatically eliminate statutory refund or cancellation rights.
TOSHKA STUDIOS reserves the right to review and investigate reasonably suspected fraudulent returns, misrepresentations, or abusive claims.
Order information, product inspection records, correspondence, and shipping documentation may be used to investigate disputes and defend legitimate business interests.
Any action taken will comply with applicable law and will not interfere with lawful consumer complaints or statutory rights.
This policy is subject to applicable consumer protection legislation, including, where relevant, the Israeli Consumer Protection Law, 1981, and the Consumer Protection (Cancellation of Transactions) Regulations, 2010.
Nothing in this policy excludes, restricts, or overrides mandatory consumer rights.
If any provision is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
For cancellations, returns, exchanges, refunds, or product-related inquiries, please contact:
TOSHKA STUDIOS
Email: toshka.studios@gmail.com
Website: www.toshkastudios.com
Customers may also contact us through the contact form available on our website.
Please include your order number and relevant details so our team can assist you.
Where required by law, additional business identification, contact details, and cancellation methods will be provided through our website and transaction documentation.