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Last Updated: October 28, 2026
At TOSHKA STUDIOS, every order is handled with care throughout the preparation, quality control, packaging, and shipping process.
We are committed to providing a reliable international shipping experience while maintaining transparent procedures for delivery, tracking, unclaimed packages, and reshipments.
Our standard estimated order preparation time is 1–3 weeks (7–21 calendar days), depending on the product, production requirements, and order complexity.
Our collections include ready-to-ship garments, made-to-order pieces, and individually customized products.
Some products may be prepared and dispatched sooner.
Preparation times are estimates unless a specific dispatch or delivery date has been expressly agreed upon.
Shipping transit time is separate from order preparation time.
Customers will be informed of material delays where required by applicable law.
TOSHKA STUDIOS offers international shipping to supported destinations worldwide.
Orders are shipped through selected shipping partners and international delivery services.
Shipping providers may vary depending on the destination, shipping service, package specifications, and operational availability.
Available shipping methods and applicable shipping charges are displayed during checkout.
We reserve the right to use an equivalent shipping carrier where reasonably necessary, provided this does not materially reduce the purchased shipping service or violate applicable law.
Shipping costs are determined by the shipping destination, selected delivery method, and applicable carrier rates.
Estimated delivery times may vary depending on destination, customs procedures, carrier operations, and external circumstances.
Any delivery estimate provided by TOSHKA STUDIOS or its shipping partners is subject to applicable consumer rights and any expressly agreed delivery deadline.
Once an order has been dispatched, customers will receive shipping confirmation and tracking information where tracking is available.
Delivery notifications may be provided by TOSHKA STUDIOS or the designated shipping carrier through email, SMS, telephone, or other supported communication channels.
Customers are encouraged to monitor their tracking information and respond promptly to delivery or collection notifications.
Tracking information and carrier records may be reviewed to investigate delivery-related concerns.
Customers are responsible for providing accurate and complete shipping information during checkout, including the recipient's name, delivery address, postal code, and necessary contact details.
Customers should notify TOSHKA STUDIOS as soon as possible if any shipping information needs to be corrected.
Address modifications may not be possible once an order has been dispatched.
Customers are also responsible for taking reasonable steps to receive or collect their packages after receiving valid delivery notifications.
Additional charges directly resulting from incorrect customer-provided information or failure to collect a properly notified shipment may apply where legally permitted.
In certain circumstances, packages may be returned to TOSHKA STUDIOS after an unsuccessful delivery or collection attempt.
Possible reasons include:
Failure to collect a package within the carrier's designated collection period.
Incorrect or incomplete customer-provided delivery information.
Failure to respond to valid delivery or collection notifications.
Customs clearance issues.
Carrier communication failures or other exceptional delivery circumstances.
Each returned shipment will be reviewed individually to determine the circumstances and the appropriate resolution.
A package being marked as unclaimed or returned does not automatically establish customer responsibility.
We understand that exceptional delivery issues may occur, including situations in which delivery or collection notifications were not successfully received by the customer.
If an order is returned to TOSHKA STUDIOS due to a verified or reasonably established notification failure, or another exceptional circumstance beyond the customer's reasonable control, we will arrange one complimentary reshipment, subject to the applicable conditions below.
This complimentary reshipment is offered once per affected order where the circumstances qualify.
If the same package is returned again and the additional delivery failure is not attributable to TOSHKA STUDIOS or a delivery failure for which we remain legally responsible, further reshipment may be subject to the applicable standard shipping charge.
Any additional shipping charge will be communicated to the customer for approval before reshipment.
Where applicable law requires TOSHKA STUDIOS to complete delivery or provide another remedy at no additional cost, those legal obligations will prevail regardless of the number of delivery attempts.
If a package is returned because the customer did not collect or accept it despite receiving appropriate delivery or collection notifications, a reshipment fee may apply.
Before determining responsibility, our team may review available carrier records, tracking updates, delivery attempts, notification records, and relevant customer communications.
Where the available information reasonably establishes that the customer had a valid opportunity to receive or collect the shipment but failed to do so, reshipment will be offered at the applicable standard shipping rate, subject to applicable law.
The customer will be informed of the shipping cost before any additional payment is requested.
No additional shipment will be arranged at the customer's expense without their agreement.
If an order is lost, damaged, misrouted, or returned due to an error attributable to TOSHKA STUDIOS or its designated shipping provider, we will investigate the circumstances and provide the appropriate remedy.
Where we are legally responsible for successful delivery, customers will not be required to pay additional shipping charges to correct a failed delivery.
Depending on the circumstances and applicable law, the remedy may include reshipment, replacement, refund, or another legally required resolution.
Carrier tracking information may be considered during an investigation but will not automatically override mandatory consumer rights.
International orders may be subject to customs duties, import taxes, clearance fees, or other charges imposed by the destination country.
Unless expressly included in the amount paid at checkout, such charges may be payable by the recipient, subject to applicable disclosure requirements and law.
Customers are encouraged to review the relevant import requirements before placing an order.
TOSHKA STUDIOS is not responsible for independently imposed customs processing delays beyond its reasonable control, except to the extent otherwise required by law.
If a shipment is returned because of a customer's failure to complete customs formalities or pay properly disclosed import charges, reasonable additional shipping expenses may apply where legally permitted.
Occasional shipping delays may occur due to carrier disruptions, customs inspections, weather conditions, transportation restrictions, or other circumstances beyond our reasonable control.
TOSHKA STUDIOS will make reasonable efforts to assist customers in resolving delivery concerns.
Nothing in this policy excludes statutory rights relating to delayed delivery, non-delivery, or failure to meet an agreed delivery deadline.
A returned or unclaimed shipment does not automatically constitute a completed delivery or cancellation of an order.
If an order cannot be successfully delivered, we will assess the circumstances and communicate the available options to the customer.
Any refund, cancellation fee, or deduction relating to an undelivered or returned shipment will be handled in accordance with applicable law and our Refund, Return & Cancellation Policy.
TOSHKA STUDIOS will not automatically retain the purchase price or impose additional charges where prohibited by law.
To maintain accurate delivery records, TOSHKA STUDIOS may retain relevant shipping documentation, including:
Shipping confirmations and tracking information.
Carrier delivery and collection records.
Available notification and communication records.
Proof of dispatch and delivery attempts.
Customer correspondence relating to shipping issues.
These records may be used to investigate delivery disputes, verify claims, and protect legitimate business interests.
All personal information will be handled in accordance with our Privacy Policy and applicable data protection laws.
This Shipping Policy is subject to applicable consumer protection laws.
Nothing in this policy limits, excludes, or overrides mandatory consumer rights concerning delivery, refunds, cancellations, damaged goods, or undelivered products.
If any provision is found invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
For shipping inquiries, tracking assistance, returned packages, or delivery concerns, please contact:
TOSHKA STUDIOS
Email: toshka.studios@gmail.com
Website: www.toshkastudios.com
Customers may also reach our team through the contact form available on our website.
For returns or reshipments, our team will provide the relevant instructions and shipping details following review of the request.
Additional legally required business and contact information must be made available through the appropriate website disclosures.